Frequently Asked Questions

Fees and Conditions

Referrals

Attendance at Balanced Psychology does not require a referral and you may wish to make an appointment directly. However, those who are referred by their general practitioner may be eligible for rebates from Medicare or a private health fund. We are also registered with Access Plus, ask your GP if you are suitable for an Access Plus referral.

Appointments

Monday – 9:00am to 5:00pm

Tuesday – telehealth appointments

Wednesday – 10:00am – 8:00pm

Thursday – telehealth appointments

Friday – 9:00am – 4:00pm

Cancellations

Balanced Psychology kindly request that you contact us should you need to cancel or change your appointment. We understand that at times you may experience unforeseeable circumstances, however should you fail to attend or cancel an appointment without sufficient notice (24 hours), you may be charged a cancellation fee.

Fees

The fees at Balanced Psychological Services are lower than those recommended by the Australian Psychological Society (APS – refer to table below). Fees are payable at the time of consultation and cash and EFTPOS are accepted forms of payment. HICAPS is also available for immediate Medicare and health fund claims. To claim an immediate Medicare rebate, the account you are paying with must be linked to your Medicare card. Either call or attend your local Medicare office to activate your account.

Our Fees	Hourly Rate	Out of pocket after Medicare rebate	APS Recommended Fees
Intital Consultation	$210 per hour	$117.10	$280 per hour
Subsquent Consultation	$200 per hour	$107.10	$280 per hour

 

FAQs

What is a Psychologist?

Psychologists are experts in human behaviour and are knowledgeable in the way people think, feel and act.  They apply a range of techniques in therapy to alleviate distress and optimise emotional wellbeing. Psychologists can assist people who are experiencing mental health problems or disturbances of thoughts, feelings and behaviour. Psychologists do not prescribe medication.

Psychologists have a minimum of six years university education and training. They are legally required to register with the psychologist registration board of their state. This also means that they must adhere to ethical guidelines and a strict code of conduct.

How long does therapy take?

The duration of therapy really depends upon your personal circumstances and the nature of your concerns.  Typically, psychological problems require numerous sessions over an extended period of time. Mild level issues can often be resolved in 8 to 10 sessions. Medicare provides a rebate for up to 10 sessions per calender year.

What can I expect from a session with Leanne? 

During the initial consultation we will endeavour to identify your concerns and establish your individual therapeutic needs. In order to provide an informed and relevant service, this will involve you being asked a number of questions and providing a detailed history. The completion of brief assessment instruments may also be required. The psychologist will then provide you with their professional understanding of your issues and may recommend specific therapeutic intervention. This session is also an opportunity for you to ask questions, and to express your views and preferences in treatment. Typically, subsequent appointments are arranged, at which time intervention may commence in more detail.

Is my information private?

All information gathered by a psychologist will remain confidential and secure. In special circumstances there are exceptions to confidentiality, such as if you or another individual are at risk, or if information is legally subpoenaed.